Reports
Service, exceptions, cash and customer reports for last-mile delivery. Open one to filter, export or schedule it.
ZetDeliver isn't part of your company's suite
E-commerce and scheduled delivery: runs, slots, POD, COD and returns. It runs on its own and reuses your existing vehicles, drivers and customers.
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Your ZetDeliver role is Member. This page is for other roles.
You don't use ZetDeliver
Your ZetDeliver role is No access. Your admin decides who gets ZetDeliver and with which role.
Your work is in the ZetMove Driver app
Your ZetDeliver role is Delivery rider, so you don't use ZetDeliver on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
First-attempt delivery
Delivered on the first try, by station, zone and merchant.
Delivered in slot
Share of deliveries inside the slot the customer picked.
Failed attempts & rescue
Why deliveries fail and how many Zed's rescue saves.
Return to origin
RTO rate, cost and cause by merchant.
COD collection & hand-in
Cash and UPI collected, handed in and deposited, with shortages.
Merchant remittance
COD owed to merchants, fees and payout dates.
Rider performance
Stops per hour, first-attempt success and ratings per rider.
Customer ratings
Stars, comments and themes from the tracking page survey.
86.4% · this week
Weekly trend, this year vs the same weeks last year
| Station | Shipments | First attempt | Failed | Reattempt success |
|---|---|---|---|---|
| Andheri | 7,820 | 88.1% | 932 | 71% |
| Thane | 5,610 | 83.2% | 942 | 66% |
| Vashi | 4,380 | 87.4% | 552 | 73% |
| Bhiwandi | 1,790 | 84.9% | 270 | 64% |
91.2% · this week
Weekly trend, this year vs the same weeks last year
| Slot | Booked | In slot | Late | Average late |
|---|---|---|---|---|
| 07:00–10:00 | 2,140 | 94.8% | 111 | 14 min |
| 10:00–14:00 | 8,920 | 91.6% | 749 | 22 min |
| 14:00–18:00 | 6,880 | 90.1% | 681 | 26 min |
| 18:00–21:00 | 1,660 | 87.3% | 211 | 31 min |
68% · rescued by Zed
Weekly trend, this year vs the same weeks last year
| Reason | Failed | Customer replied | Rescued | Went to RTO |
|---|---|---|---|---|
| Customer not available | 362 | 81% | 74% | 6% |
| Not reachable | 214 | 44% | 39% | 21% |
| Refused (COD) | 168 | 52% | 18% | 64% |
| Address issue | 131 | 77% | 70% | 9% |
| Entry not allowed | 62 | 69% | 61% | 4% |
7.8% · RTO rate
Weekly trend, this year vs the same weeks last year
| Merchant | Shipments | RTO | RTO rate | RTO cost |
|---|---|---|---|---|
| Kalakriti Ethnic | 4,284 | 411 | 9.6% | ₹25,482 |
| UrbanKicks | 3,416 | 304 | 8.9% | ₹18,848 |
| TechBazaar | 3,738 | 228 | 6.1% | ₹14,136 |
| GharSe Masala | 2,492 | 137 | 5.5% | ₹8,494 |
| Mitti Organics | 1,708 | 82 | 4.8% | ₹5,084 |
₹1.18 Cr · collected this week
Weekly trend, this year vs the same weeks last year
| Station | Collected | UPI share | Handed in on time | Short |
|---|---|---|---|---|
| Andheri | ₹46.2L | 34% | 98.6% | ₹1,800 |
| Thane | ₹31.8L | 29% | 97.1% | ₹3,250 |
| Vashi | ₹27.9L | 31% | 98.2% | ₹500 |
| Bhiwandi | ₹12.1L | 22% | 95.4% | ₹4,700 |
₹38.4L · due Wed 25 Nov
Weekly trend, this year vs the same weeks last year
| Merchant | COD collected | Fees | Net payout | Status |
|---|---|---|---|---|
| Kalakriti Ethnic | ₹11.8L | ₹23,684 | ₹11.6L | Due |
| UrbanKicks | ₹9.6L | ₹19,248 | ₹9.4L | Due |
| TechBazaar | ₹14.1L | ₹28,178 | ₹13.8L | On hold |
| GharSe Masala | ₹2.9L | ₹5,772 | ₹2.8L | Scheduled |
7.4 · stops per hour
Weekly trend, this year vs the same weeks last year
| Rider | Stops / hour | First attempt | Rating | COD short |
|---|---|---|---|---|
| Kishore Naik | 8.1 | 94% | 4.9 | ₹0 |
| Pradeep Yadav | 7.9 | 92% | 4.8 | ₹0 |
| Sameer Sheikh | 7.6 | 91% | 4.7 | ₹0 |
| Rohit Waghmare | 6.2 | 78% | 4.3 | ₹600 |
| Irfan Mulla | 6.8 | 84% | 4.4 | ₹1,200 |
4.6 · average stars
Weekly trend, this year vs the same weeks last year
| Theme | Mentions | Share | Average stars |
|---|---|---|---|
| Polite rider | 412 | 22% | 4.9 |
| On time | 388 | 21% | 4.8 |
| No change for cash | 96 | 5% | 3.2 |
| Wrong place | 41 | 2% | 1.8 |
| Damaged | 28 | 2% | 1.9 |
First-attempt delivery
Delivered on the first try, by depot, zone and merchant.
Delivered in window
Share of parcels delivered inside the predicted 1-hour window.
Failed attempts & rescue
Why parcels fail and how many Zed's rescue saves.
Returns to merchant
Parcels sent back after failed attempts, by merchant.
Card at the door
Card-terminal and payment-link takings, settlement and payouts.
Zero-emission deliveries
Parcels by electric van and cargo bike, and CO₂ avoided.
Courier performance
Stops per hour, first-attempt success and ratings per courier.
Customer ratings
Stars, comments and themes from the tracking page survey.
91.8% · this week
Weekly trend, this year vs the same weeks last year
| Depot | Parcels | First attempt | Failed | Sent to pickup point |
|---|---|---|---|---|
| Amsterdam | 9,410 | 90.6% | 885 | 38% |
| Utrecht | 8,620 | 92.4% | 655 | 41% |
| Rotterdam | 5,230 | 90.9% | 476 | 35% |
| Nieuwegein | 2,380 | 93.8% | 148 | 29% |
| Hilversum | 1,310 | 95.6% | 58 | 22% |
94.1% · this week
Weekly trend, this year vs the same weeks last year
| Depot | Parcels | In window | Early | Late |
|---|---|---|---|---|
| Amsterdam | 9,410 | 93.2% | 2.1% | 4.7% |
| Utrecht | 8,620 | 94.6% | 1.8% | 3.6% |
| Rotterdam | 5,230 | 94.0% | 2.4% | 3.6% |
| Nieuwegein | 2,380 | 95.9% | 1.2% | 2.9% |
| Hilversum | 1,310 | 96.8% | 0.9% | 2.3% |
74% · rescued by Zed
Weekly trend, this year vs the same weeks last year
| Reason | Failed | Customer replied | Rescued | Returned |
|---|---|---|---|---|
| Nobody home | 1,012 | 78% | 76% | 3% |
| No safe place allowed | 356 | 71% | 69% | 2% |
| Address not found | 244 | 62% | 58% | 14% |
| No ID (age check) | 188 | 83% | 80% | 5% |
| Refused | 141 | 38% | 12% | 71% |
1.9% · return rate
Weekly trend, this year vs the same weeks last year
| Merchant | Parcels | Returned | Rate | Charge |
|---|---|---|---|---|
| Pakket Pro | 9,394 | 216 | 2.3% | €1.069 |
| Bloem & Co | 8,498 | 102 | 1.2% | €505 |
| Huis & Tuin | 3,997 | 88 | 2.2% | €871 |
| Fietsplaats | 2,772 | 33 | 1.2% | €163 |
| Wijnhuis Vos | 1,057 | 29 | 2.7% | €144 |
€4,8K · taken this week
Weekly trend, this year vs the same weeks last year
| Week | Payments | Card terminal | Payment link | Declined |
|---|---|---|---|---|
| W48 | 41 | €3.204 | €1.608 | 3 |
| W47 | 38 | €2.980 | €1.410 | 2 |
| W46 | 35 | €2.744 | €1.380 | 4 |
| W45 | 33 | €2.590 | €1.205 | 1 |
100% · zero-emission
Weekly trend, this year vs the same weeks last year
| Depot | Parcels | e-van | Cargo bike | CO₂ avoided |
|---|---|---|---|---|
| Amsterdam | 9,410 | 88% | 12% | 3.8 t |
| Utrecht | 8,620 | 94% | 6% | 3.4 t |
| Rotterdam | 5,230 | 100% | 0% | 2.1 t |
| Hilversum | 1,310 | 0% | 100% | 0.6 t |
9.6 · stops per hour
Weekly trend, this year vs the same weeks last year
| Courier | Stops / hour | First attempt | Rating | POD flags |
|---|---|---|---|---|
| Tess Willems | 10.8 | 96% | 4.9 | 0 |
| Ayoub El Amrani | 10.1 | 94% | 4.9 | 1 |
| Daan Visser | 9.8 | 93% | 4.8 | 2 |
| Emre Yilmaz | 9.3 | 89% | 4.6 | 1 |
| Lucas Smit | 8.4 | 86% | 4.5 | 3 |
4.7 · average stars
Weekly trend, this year vs the same weeks last year
| Theme | Mentions | Share | Average stars |
|---|---|---|---|
| Friendly courier | 524 | 24% | 4.9 |
| On time | 488 | 22% | 4.8 |
| Tracking page | 301 | 14% | 4.8 |
| Window too long | 92 | 4% | 3.6 |
| Damaged | 37 | 2% | 1.7 |
Scheduled reports
Sent as a PDF and CSV to the people you choose
- First-attempt deliveryEvery Monday 08:00 · Riya Kapoor, station managers
- Failed attempts & returnsEvery day 21:00 · Dispatch leads
- Merchant remittance1st and 16th of the month · Finance