Settings
How ZetNow promises, matches, batches, pays and tells customers. Every change is audited and applies to new orders straight away.
ZetNow isn't part of your company's suite
Quick commerce and instant delivery, store to door in minutes. It runs on its own and reuses your existing vehicles, drivers and customers.
You don't have access to this page
Your ZetNow role is Member. This page is for other roles.
You don't use ZetNow
Your ZetNow role is No access. Your admin decides who gets ZetNow and with which role.
Your work is in the ZetMove Driver app
Your ZetNow role is Rider, so you don't use ZetNow on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
General
Brand and defaults for new orders
Dark stores
Stores that take instant orders. Stock comes from ZetHub.
| Store | Hours | Radius | Capacity / hr | Shift lead | ZetHub | Taking orders |
|---|---|---|---|---|---|---|
AND Andheri dark store Marol Naka, Andheri East, Mumbai 400059 | 06:00–01:00 | 3 km | 140 | Kavita Rane | Linked | |
BND Bandra dark store Off Linking Road, Bandra West, Mumbai 400050 | 06:00–01:00 | 2.5 km | 120 | Joel D'Souza | Via transfers | |
PWI Powai dark store Saki Vihar Road, Powai, Mumbai 400072 | 06:00–01:00 | 3 km | 100 | Megha Rao | Linked | |
THN Thane dark store Kapurbawdi, Ghodbunder Road, Thane 400607 | 07:00–00:00 | 3.5 km | 120 | Sagar Mhatre | Via transfers | |
VSH Vashi dark store Sector 17, Vashi, Navi Mumbai 400703 | 07:00–00:00 | 3 km | 100 | Nisha Patil | Via transfers | |
LPL Lower Parel dark store Senapati Bapat Marg, Lower Parel, Mumbai 400013 | 06:00–01:00 | 2.5 km | 120 | Aditya Sawant | Via transfers |
What Zed may do on its own
Every action is logged with its reason and an undo
- Match riders and re-offer after 20 s
- Accept batches that keep every promise with 3 min spare
- Message customers 90 s before a breach, with a new ETA
- Apply pre-approved swaps when the customer doesn't answer in 60 s
- Shrink a store's radius by 0.5 km when its queue passes 8
- Move riders between stores (otherwise it only suggests)
- Approve refunds under ₹100
Recent changes
Audit log for ZetNow settings
- Today 18:05Evening peak bonus ₹8 → ₹10 per dropRiya Kapoor
- Mon 21:40Auto-throttle when queue passes 8 (was 10)Zed (suggested), Riya approved
- Sat 11:12Swap tolerance for Basketly ₹15 → ₹20Riya Kapoor
Delivery promise
What the customer sees at checkout, by distance from the store
| Distance from the store | Promise | When the store is behind | On |
|---|---|---|---|
| Up to 0.9 km | |||
| 0.9 to 3.2 km | |||
| 3.2 to 5 km |
Stage budgets
Each order is timed against these. They add up to 10:00, leaving a 5-minute buffer inside a 15-minute promise.
- AcceptWaiting for a picker
- PickPicking
- PackPacking
- HandoffReady for rider
- RideOn the way
Rider matching
How offers go out
- Offer to riders pooled to the store first
- Offer times out after
- Riders tried before asking dispatch
- Minimum EV battery for a new offerUnder this, only orders within 1.5 km
- Pre-match a rider when packing starts
- Borrow riders from a store within
Swaps for out-of-stock items
What happens when a picker can't find an item
- Ask the customer on
- Wait for an answer
- If no answer, apply a swap withinPer item, same size or bigger, same brand family first
- Never swap prescription medicines Always
- Skip asking when the customer ticked "OK to swap similar"
Delivery zones
Each store delivers inside its radius. Where zones overlap, the store with the shortest queue wins.
| Store | Areas | Radius | Throttled radius | Auto-throttle |
|---|---|---|---|---|
| Andheri | Marol, Chakala, JB Nagar, Saki Naka | |||
| Bandra | Pali Hill, Khar West, Bandstand, Hill Road | |||
| Powai | Hiranandani, Chandivali, IIT Market, Kanjurmarg | |||
| Thane | Kapurbawdi, Majiwada, Vasant Vihar, Hiranandani Estate | |||
| Vashi | Sector 17, Sector 29, Sanpada, Juinagar | |||
| Lower Parel | Kamala Mills, Worli Naka, Prabhadevi, Elphinstone |
When a store falls behind
Applied per store, in this order
- Queue passesShrink the radius by 0.5 km for 15 min
- Pick time passesShow the fallback promise at checkout
- Queue passesAsk a manager to pause intake
- Lift the throttle when the queue is under
Rider pay
Per drop, settled weekly in ZetBill. Changes apply from the next shift.
- Base per drop
- Per km (store to door)
- Evening peak bonus, 18:00–22:00
- Rain surge per dropZed proposes it from the IMD feed; a manager approves
- Batch bonus per extra drop
- Waiting pay per minute after 3 min at the store
- Long-distance bonus over 3.5 km
- Daily targets
Merchant charges
Per order, invoiced by ZetBill twice a month
| Merchant | Type | Per order | Orders this month | Swap budget |
|---|---|---|---|---|
BKBasketly | Grocery | 22,320 | ₹20 per item | |
FNFreshNest | Grocery | 15,480 | ₹20 per item | |
MXMedXpress | Pharmacy | 9,360 | ₹20 per item | |
DDDailyDrop | Grocery & pharmacy | 12,420 | ₹20 per item | |
PPPillPal | Pharmacy | 5,580 | ₹20 per item |
Customer messages
Sent at each stage on the customer's preferred channel
| When | Message | Channel | On |
|---|---|---|---|
| Order confirmed | Your {merchant} order is being packed at our {store} store. Arriving by {eta}. | ||
| Rider picked up | {rider} has your order. Track live: {link} | WhatsApp + push | |
| 90 s before a breach | Sorry, we're running a little late: new arrival {eta}. {credit} | ||
| Swap needed | {item} is out. Can we send {swap} ({diff})? Reply YES or NO. | ||
| Delivered | Delivered in {time}. Rate us in one tap. | SMS |
Ops alerts
Who hears about what, and how
- Store at risk (red)Store manager + city ops · push and in-app
- Order will breach in 2 minDispatcher on shift · in-app
- Bag waiting for a rider over 90 sDispatcher · in-app
- Rider idle at the store over 10 minStore manager · in-app
- Rider battery under 20% on an orderDispatcher · push
- Refund waiting for approvalStore manager · push and email