Urgent replacements
Swaps for out-of-stock items with the customer's say-so, and fast fixes when something arrives damaged, missing or wrong. Every resend is free to the customer and linked to the original order.
ZetNow isn't part of your company's suite
Quick commerce and instant delivery, store to door in minutes. It runs on its own and reuses your existing vehicles, drivers and customers.
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Your ZetNow role is Member. This page is for other roles.
You don't use ZetNow
Your ZetNow role is No access. Your admin decides who gets ZetNow and with which role.
Your work is in the ZetMove Driver app
Your ZetNow role is Rider, so you don't use ZetNow on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
Asking the customer now
Sent on WhatsApp with a 60-second timer. If nobody answers, a swap inside the merchant's ₹20 tolerance applies on its own; otherwise the item is removed and refunded.
SN-48231 · Ananya Iyer · Powai · +₹12 each
SN-48219 · Sana Shaikh · Andheri · +₹15 each
| Replacement | Order | Type | Item | Fix · Zed | Status | Cost |
|---|---|---|---|---|---|---|
RP-3107 19:41 · Picker app · Geeta | SN-48231 Ananya Iyer · Powai | Out of stock · swap | Poha 1 kg × 2 → Rajdhani poha 1 kg (+₹12) | Asking customer Out of stock at Powai since 18:20 (ZetHub shows 0). Rajdhani is the same weight and ₹6 dearer each; 82% of customers accept it. | Open | — |
RP-3104 19:41 · Picker app · Imtiaz | SN-48219 Sana Shaikh · Andheri | Out of stock · swap | Amul butter 500 g × 1 → Amul butter 100 g × 5 (+₹15) | Asking customer Within the ₹20 pre-approved tolerance for Basketly. If the customer doesn't answer, Zed applies it when the timer ends. | Open | — |
RP-3105 19:39 · Rule · pre-approved swap | SN-48234 Isha Desai · Andheri | Out of stock · swap | Amul butter 500 g × 1 → Amul butter 100 g × 5 (+₹15) | Pre-approved swap Customer ticked "OK to swap similar items" at checkout. Applied without asking. | Done | — |
RP-3101 19:24 · Customer · photo in app | SN-48202 Gauri Phadke · Thane | Damaged | Farm eggs, 12 × 2 | Photo shows 7 broken eggs. Free resend on priority, charged to Swiftline (bag not cushioned). Packer reminder sent to Thane. | Resend on the way | ₹248 |
RP-3102 19:28 · Customer · chat | SN-48216 Pallavi Ghosh · Vashi | Wrong item | Cetirizine 10 mg strip × 1 | Picker scanned the syrup, not the strip (same shelf, look-alike pack). Resent and delivered in 9:40. Bin split suggested to ZetHub. | Done | ₹64 |
RP-3103 19:31 · Customer · chat | SN-48208 Ishaan Sinha · Bandra | Missing item | ORS orange, 4-pack × 1 | Refund ₹88 Packing video at 19:01:20 shows 2 items in the bag, not 3. Refund ₹88 or resend: the customer chose a refund. | Waiting for approval | ₹88 |
RP-3099 19:02 · Picker app | SN-48147 Tanay Bhatia · Bandra | Out of stock · swap | Dolo 650 strip × 1 → Calpol 650 strip (₹-2) | Refund ₹32 Customer declined the swap (prescribed brand). Item removed and ₹32 refunded on the spot. | Refunded | ₹32 |
RP-3098 18:56 · Picker app | SN-48150 Yash Chopra · Bandra | Out of stock · swap | Fortune sunflower oil 1 L × 1 → Saffola gold 1 L (+₹24) | Customer said yes Customer said yes in 14 s on WhatsApp. ₹24 difference charged to the merchant's swap budget. | Done | — |
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