Failed attempts
Zed messages and calls every customer after a missed delivery and books the fix. What's left needs you.
ZetDeliver isn't part of your company's suite
E-commerce and scheduled delivery: runs, slots, POD, COD and returns. It runs on its own and reuses your existing vehicles, drivers and customers.
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Your work is in the ZetMove Driver app
Your ZetDeliver role is Delivery rider, so you don't use ZetDeliver on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
Zed rescue
WhatsApp and voice calls in Hindi, Marathi and English
Reattempts are not billed to the merchant as new deliveries.
Why attempts failed
Last 7 days · 142 failed
- Customer not available52
- Not reachable31
- Refused (COD)24
- Address issue19
- Entry not allowed9
Rescue log
3 of 4 rescued today
- 12:04 Booked DL-41844 on DR-2226 after the customer shared a new pin
- 11:58 Moved DL-41790 to the Hiranandani Estate pickup point
- 11:52 Calling the customer of DL-41746 (2nd try)
- 11:47 DL-41859 rebooked for today 18:00–21:00 on WhatsApp
| Delivery↑ | Why it failed | Customer's answer | Zed suggests | Status | |
|---|---|---|---|---|---|
| Aditya Rane DL-41859 · Ghodbunder COD ₹6,299₹ •••• | Customer not reachable Attempt 1 of 3 · 11:18 · Rohit | Picked a new slot "Was in a meeting. Please come after 6 pm today." via WhatsApp | Customer picked 18:00–21:00 today. Add to DR-2220's evening sweep, no extra charge. | Needs action Today 18:00–21:00 | |
| Meera Iyer DL-41839 · Andheri West COD ₹2,150₹ •••• | Customer refused Attempt 3 of 3 · 11:26 · Sachin | Refused Pressed 3: "I did not order this." via Voice call | Third refusal and 2 refused COD orders in October. Start RTO and flag the number for prepaid-only with Kalakriti Ethnic. | Needs action | |
| Farah Siddiqui DL-41844 · Nerul | Address incomplete Attempt 2 of 3 · 11:40 · Sameer | Sent a better address Shared a pin: "Shanti Kunj, B wing, flat 12, behind Seawoods mall" via WhatsApp | New address is 180 m from the old one and inside the Nerul zone. Update it and put it on DR-2226 this afternoon. | Needs action Today 14:00–18:00 | |
| Harsh Vora DL-41790 · Ghodbunder COD ₹5,299₹ •••• | Society did not allow entry Attempt 1 of 3 · 11:44 · Rohit | Will collect "Leave it at the Swiftline counter at Hiranandani Estate, I'll collect." via WhatsApp | Hiranandani Estate pickup point is open till 21:00. Move the parcel there; customer pays COD ₹5,299 at the counter. | Needs action | |
| Jyoti Desai DL-41746 · Powai COD ₹2,400₹ •••• | Customer not available Attempt 1 of 3 · 11:52 · Faizan | Zed is calling Zed is calling (2nd try) via Voice call | No answer on WhatsApp. Zed calls again at 12:30 and books tomorrow 10:00–14:00 if there is still no answer. | Needs action | |
| Sneha Nair DL-41718 · Kalwa | Premises closed Attempt 1 of 3 · 11:58 | No reply yet Seen 11:59, no reply via WhatsApp | Shop shuts 13:00–16:00. Reattempt after 16:00 today; 81% of shop deliveries in this lane succeed after lunch. | Needs action | |
| Rekha Bhosale DL-41704 · Nerul | Wrong phone number Attempt 1 of 3 · 12:03 · Santosh | No reply yet SMS delivered, no reply via SMS | Number belongs to someone else. Ask TechBazaar for the buyer's alternate number; hold the parcel at Andheri for 48 h. | Needs action | |
| Kavita Rao DL-41818 · Bhiwandi COD ₹1,320₹ •••• | Customer asked for another day Attempt 1 of 3 · Mon 16:20 | Picked a new slot Picked Wed 25 Nov, 10:00–14:00 via WhatsApp | Reattempt booked for tomorrow. Not billed to Mitti Organics as a new delivery. Done | Reattempt booked Wed 10:00–14:00 | |
| Imtiaz Khan DL-41801 · Andheri East COD ₹11,499₹ •••• | Customer not available Attempt 1 of 3 · Mon 12:40 | Picked a new slot Picked today 14:00–18:00 via WhatsApp | On DR-2217 this afternoon. OTP required (high value). Done | Reattempt booked Today 14:00–18:00 | |
| Vikas Thakur DL-41810 · Vashi COD ₹3,999₹ •••• | Customer refused Attempt 2 of 3 · Mon 18:20 | Refused Pressed 3: "Don't want it any more." via Voice call | RTO started after the second refusal. | Return to origin |
No failed attempts here
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Zed rescue
WhatsApp, SMS and calls in Dutch and English
Reattempts are not billed to the merchant as new deliveries.
Why attempts failed
Last 7 days · 64 failed
- Nobody home31
- No safe place allowed11
- Address not found8
- No ID (age check)6
- Refused5
Rescue log
3 of 4 rescued today
- 11:52 DL-77047: address corrected to 12-A, back on RUN-UTR-17
- 11:34 DL-77104 rebooked for 17:00–21:00 on the tracking page
- 11:12 DL-77101 moved to the Albert Cuypmarkt pickup point (ID check)
- 10:58 Offering Noah Bakker an evening slot before cancelling
| Delivery↑ | Why it failed | Customer's answer | Zed suggests | Status | |
|---|---|---|---|---|---|
| Noah Bakker DL-77091 · Zeist | Nobody home (2nd time) Attempt 2 of 2 · 10:52 · Sem | Wants to cancel "Not home again, I'd like to cancel." via WhatsApp | Offer 18:00–20:00 first: 72% of customers on this street keep the order when offered an evening slot. Cancel request CX-2204 is open in ZetOrder. | Needs action Today 18:00–20:00 (offered) | |
| Bas Hoekstra DL-77101 · Amsterdam Zuid | No ID for age check Attempt 1 of 2 · 11:08 · Emre | Wants a pickup point "Send it to the pickup point, I'll bring my passport." via WhatsApp | Pickup point Albert Cuypmarkt (ID check at counter) is 300 m away and open till 20:00. Move it there on RUN-AMS-09. | Needs action | |
| Yara Bouzid DL-77104 · Amsterdam Centrum | Nobody home, no safe place Attempt 1 of 2 · 11:31 · Emre | Picked a new slot Picked 17:00–21:00 today on the tracking page via WhatsApp | Flowers keep for a day; tonight is fine. Added to RUN-AMS-09's second van if you approve the split. | Needs action Today 17:00–21:00 | |
| Joris van Wijk DL-77093 · Rotterdam Zuid Card €129€ •••• | Card declined at the door Attempt 2 of 2 · 11:15 · Sven | No reply yet Payment link opened, not paid via SMS | Hold at Rotterdam depot until the €129 link is paid, then deliver tomorrow. After 48 h unpaid, return to Pakket Pro. | Needs action | |
| Lisa Koster DL-77047 · Amsterdam Zuid | Address not found Attempt 1 of 2 · 11:44 · Emre | Sent a better address Said: "It's 12-A, entrance round the back" via Voice call | Address corrected to 12-A with a note for the courier. Back on RUN-UTR-17, stop 39. | Needs action Today, RUN-UTR-17 | |
| Zoë Dekker DL-77035 · Rotterdam Zuid | Refused by recipient Attempt 1 of 2 · 11:50 | Zed is calling Zed is waiting for a reply via Email | Prepaid parcel refused: the customer may have ordered twice. Return to merchant on the next line-haul unless they reply by 18:00. | Needs action | |
| Femke Mulder DL-77085 · Utrecht | Nobody home Attempt 1 of 2 · Mon 17:20 | Picked a new slot Picked Wed 17:00–21:00 via WhatsApp | Evening reattempt booked; two-man not needed (chair is 9 kg). Done | Reattempt booked Wed 17:00–21:00 | |
| Pieter Jansen DL-77061 · Rotterdam Centrum | Address does not exist Attempt 3 of 2 · Mon 16:40 | No reply yet No answer on 3 calls via Voice call | Returned to Bloem & Co after 3 attempts. | Return to origin |
No failed attempts here
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Save this view
Keeps the current view, filters and search as a shortcut above the list.
Book a reattempt
The customer confirms on WhatsApp. Reattempts are not billed to the merchant as new deliveries.
Fix the address
Zed checks it against the map and moves the stop to the right run.
Return to origin
The parcel goes back to the merchant. The merchant is charged the return fee in ZetBill.