Customer tracking
The page customers open from every message: live map, ETA, chat with the rider and a rating at the end. 81% of customers open it at least once.
ZetDeliver isn't part of your company's suite
E-commerce and scheduled delivery: runs, slots, POD, COD and returns. It runs on its own and reuses your existing vehicles, drivers and customers.
You don't have access to this page
Your ZetDeliver role is Member. This page is for other roles.
You don't use ZetDeliver
Your ZetDeliver role is No access. Your admin decides who gets ZetDeliver and with which role.
Your work is in the ZetMove Driver app
Your ZetDeliver role is Delivery rider, so you don't use ZetDeliver on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
Brand
Customers see your name, not ours. Merchants on the Enterprise plan can use their own.
What customers see
Turn blocks on or off. The preview updates as you go.
- ETA and 1-hour window
- Live map
- Rider name and photo
- Chat with the rider
- Delivery instructions
- Pay by UPI before arrival
- Rating survey after delivery
Messages that link here
Sent at each step. Edit them in Settings › Tracking.
- Out for deliveryWhatsApp
Hi {name}, your {merchant} order is out for delivery with {rider}. Slot {slot}. Track live: {link}. Keep {cod} ready or pay by UPI: {upi}
- Failed attemptWhatsApp + voice
Hi {name}, we missed you today. Reply 1 for tomorrow, 2 for this evening, 3 to collect from {pickup}, or share a new address.
- DeliveredSMS
{merchant} order {awb} delivered at {time} to {receiver}. Rate your delivery: {survey}
Brand
Customers see your name, not ours. Merchants on the Enterprise plan can use their own.
What customers see
Turn blocks on or off. The preview updates as you go.
- ETA and 1-hour window
- Live map
- Courier name and photo
- Chat with the courier
- Safe place or neighbour
- Pay by link before arrival
- Rating survey after delivery
Messages that link here
Sent at each step. Edit them in Settings › Tracking.
- Out for deliveryEmail + SMS
Hoi {name}, je pakket van {merchant} komt vandaag tussen {window}. Volg live: {link}. Niet thuis? Kies een buur of afhaalpunt.
- Failed attemptWhatsApp
We hebben je gemist! Kies een nieuw moment, een buur of een afhaalpunt: {link}
- DeliveredEmail
Bezorgd om {time} bij {receiver}. Hoe ging het? {survey}