Feedback
Ratings and comments from the tracking page. Reply to low ratings the same day; Zed drafts the reply.
ZetDeliver isn't part of your company's suite
E-commerce and scheduled delivery: runs, slots, POD, COD and returns. It runs on its own and reuses your existing vehicles, drivers and customers.
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Your ZetDeliver role is Member. This page is for other roles.
You don't use ZetDeliver
Your ZetDeliver role is No access. Your admin decides who gets ZetDeliver and with which role.
Your work is in the ZetMove Driver app
Your ZetDeliver role is Delivery rider, so you don't use ZetDeliver on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
What customers say this week
Zed reads every comment and groups them by theme
"No change for cash" is the biggest complaint on COD. Sending a UPI link with the out-for-delivery message would remove most of them.
| Customer | Rating↑ | Comment | Rider | Reply |
|---|---|---|---|---|
Sunita Kulkarni DL-41851 · Today 11:20 | “Pradeep called before coming and waited while I came down. Very polite.” Polite riderCalled ahead | PYPradeep Yadav | ||
Rahul Menon DL-41848 · Today 11:08 | “OTP flow was smooth, phone sealed and fine.” On time | SSSameer Sheikh | ||
Swati Joshi DL-41830 · Today 10:52 | “Delivered fine, but he had no change for ₹2,000. I had to pay by UPI.” No change | VKVinod Kamble | ||
Lalita Patwardhan DL-41795 · Today 10:40 | “Left it at the mall security, not my building. I had to walk 10 minutes to get it.” Wrong place | FQFaizan Qureshi | ||
Anjali Bhatt DL-41827 · Today 10:38 | “Came in the slot I picked. Love the live map.” On timeTracking page | KNKishore Naik | ||
Aarti Patil DL-41711 · Today 10:02 | “Good, but the ETA moved twice.” ETA changed | AJAkash Jadhav | ||
Vivek Shah DL-41697 · Today 09:48 | “My mother got it, rider was patient with her.” Polite rider | PYPradeep Yadav | ||
Sneha Joshi DL-41676 · Today 09:30 | “Never received it but it says delivered! Left at the gate?” Not receivedWrong place | NPNilesh Patil | ||
Manoj Gupta DL-41662 · Mon 19:10 | “Fine. Could you add a 7 to 9 pm slot?” Wants evening slot | SGSachin Gaikwad | ||
Pooja More DL-41648 · Mon 17:44 | “Box was crushed. Rider said it came like that.” Damaged | RWRohit Waghmare |
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What customers say this week
Zed reads every comment and groups them by theme
Customers like the live map but still find the 4-hour window long. The new 1-hour ETA sent 30 minutes after loading lifted ratings in Utrecht by 0.2.
| Customer | Rating↑ | Comment | Courier | Reply |
|---|---|---|---|---|
Ingrid Smits DL-77097 · Today 10:30 | “Fast, friendly, ID check was quick.” Friendly courierOn time | EYEmre Yilmaz | ||
Sanne de Boer DL-77052 · Today 10:02 | “Vase was broken inside the box.” Damaged | LGLisa de Graaf | ||
Noor Bakker DL-77041 · Today 09:58 | “Love that it came by cargo bike!” Green delivery | TWTess Willems | ||
Thomas Hendriks DL-77038 · Today 09:40 | “Good, but the 4-hour window is long. A 1-hour ETA earlier would help.” Wants shorter window | JBJesse van den Berg | ||
Milan Kok DL-77031 · Mon 18:10 | “Left with a neighbour and one hoodie is missing.” Not receivedNeighbour | LSLucas Smit | ||
Lars de Jong DL-77024 · Mon 11:20 | “Live tracking was spot on.” Tracking pageOn time | SWSem de Wit | ||
Fleur de Boer DL-77010 · Mon 15:55 | “Carried it to the garden, very kind.” Friendly courier | SWSem de Wit | ||
Lieke van Leeuwen DL-76988 · Sun 17:02 | “Arrived, but no updates on the way.” No updates | KBKevin Bos |
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Reply to the customer
Drafted by Zed from the comment and what happened on the delivery. Edit before sending.