Admin
Quick-commerce admin
Runs ZetNow: every store, delivery promise, zones, rider pay, roles and seats.
Sees every store and order
- See every store and live order
- Change the delivery promise, zones and rider pay
- Give ZetNow roles and manage seats
Access
Who uses ZetNow, at which level, and what each role can do. Same people and seats as Settings › Users & access.
ZetNow isn't part of your company's suite
Quick commerce and instant delivery, store to door in minutes. It runs on its own and reuses your existing vehicles, drivers and customers.
You don't have access to this page
Your ZetNow role is Member. This page is for other roles.
You don't use ZetNow
Your ZetNow role is No access. Your admin decides who gets ZetNow and with which role.
Your work is in the ZetMove Driver app
Your ZetNow role is Rider, so you don't use ZetNow on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
ZetMove Driver appSign in with phone number and a one-time code
Are you sure?
Roles come from ZetMove. You choose who holds which one.
Maintainer
Store manager
Runs a dark store: prep times, rider pool, late orders, replacements and reports.
Sees every order at their site
- Approve replacements and refunds
- Manage the store's rider pool
- See store reports and rider incentives
- Change zones or rider pay
- Give roles
Member
Dispatcher
Watches the live board: batches orders, matches riders, chases late deliveries.
Sees live orders at their site
- Batch orders and match riders
- Reassign late orders
- Raise urgent replacements
- Approve refunds
- See rider pay or reports
App user
Rider
Uses the ZetMove Driver app: pickups, drops and earnings.
Sees only their own orders, in the Driver app
- Accept and run pickups and drops
- Capture handover proof
- See their earnings
- Open ZetNow on the web
ZetMove Driver app
Permission matrix
What each role can do per area of ZetNow, and on which records.
AllSiteTeamOwn
| Area | Quick-commerce adminAdmin | Store managerMaintainer | DispatcherMember | RiderApp user |
|---|---|---|---|---|
| Instant bookings | AllEverything | SiteEverything | SiteView · Create · Edit | OwnView · Edit |
| Live tracking | AllEverything | SiteEverything | SiteView · Create · Edit | OwnView |
| Order batching | AllEverything | SiteEverything | SiteView · Create · Edit | |
| Rider matching | AllEverything | SiteEverything | SiteView · Create · Edit | OwnView |
| Store readiness & delivery time | AllEverything | SiteEverything | SiteView | |
| Urgent replacements | AllEverything | SiteEverything | SiteView · Create | |
| Reports | AllEverything | SiteEverything | ||
| Settings & access | AllEverything |
Site = records at the person's hub, depot, store or branch. Team = their teams in Settings › Teams. Own = records assigned to them.
Sensitive data
Who sees these fields in full. Everyone else sees them masked, like •••• 4821, and every unmasked view is logged.
| Field | Quick-commerce admin | Store manager | Dispatcher | Rider |
|---|---|---|---|---|
| Customer phone & address | Full | Full | Full | Full |
| Rider pay & incentives | Full | Full | Masked | Masked |
| Basket value & COD | Full | Full | Full | Masked |
| Rider bank details | Full | Masked | Masked | Masked |
ZetMove Driver app
Drivers and riders
- Roles
- Rider
- Signs in with
- Phone number and a one-time code
- People
- –
- ZetNow on the web
- No access: they see a pointer to this app
Rules for app and portal users
- Riders sign in to the ZetMove Driver app with their phone number and a one-time code, and hold one ZetNow seat.
- Riders get offers only from the stores they are pooled to; earnings show after each drop.
People on the app
ZetNow access changes
Every change to who has ZetNow and with which role, made here or in Settings › Users & access. Kept for 2 years; Undo puts the previous role back.
Give ZetNow access
People already in your workspace. New people are invited from Users & access.
Check access
Can someone do something in ZetNow? See why, step by step.