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Who uses ZetRide, at which level, and what each role can do. Same people and seats as Settings › Users & access.
Passenger transport: rides, airport transfers, employee shuttles and fares. It runs on its own and reuses your existing vehicles, drivers and customers.
Your ZetRide role is Member. This page is for other roles.
Your ZetRide role is No access. Your admin decides who gets ZetRide and with which role.
Your ZetRide role is Driver, so you don't use ZetRide on the web. Trips, stops, proof of delivery, cash, shifts and documents live in the ZetMove Driver app on your phone.
Roles come from ZetMove. You choose who holds which one.
Runs ZetRide: every ride and program, service types and areas, cancellation rules, the rider app, roles and seats.
Sees every ride and program
Runs ride operations: fares and promotions, programs, driver supply and reports.
Sees every ride and program
Variant of Maintainer for passenger safety: SOS alerts, incidents, driver checks.
Sees every ride, for safety
Watches live rides, books scheduled and airport rides, matches drivers.
Sees live and scheduled rides in their site
Uses the ZetMove Driver app: ride offers, trips, fares and earnings.
Sees only their own rides, in the Driver app
ZetMove Driver app
What each role can do per area of ZetRide, and on which records.
| Area | Ride adminAdmin | Operations managerMaintainer | Safety officerMaintainer | DispatcherMember | DriverApp user |
|---|---|---|---|---|---|
| Live rides | AllEverything | AllEverything | AllView | SiteView · Create · Edit | OwnView · Edit |
| Bookings | AllEverything | AllEverything | AllView | SiteView · Create · Edit | OwnView |
| Airport, employee & shuttle programs | AllEverything | AllEverything | AllView | SiteView · Create · Edit | |
| Driver matching & supply | AllEverything | AllEverything | AllView · Edit | SiteView · Create · Edit | |
| Fares & promotions | AllEverything | AllEverything | AllView | ||
| Passenger safety | AllEverything | AllEverything | AllView · Create · Edit · Approve · Export | SiteView · Create | OwnCreate |
| Reports | AllEverything | AllEverything | AllView · Export | ||
| Settings & access | AllEverything |
Site = records at the person's hub, depot, store or branch. Team = their teams in Settings › Teams. Own = records assigned to them.
Who sees these fields in full. Everyone else sees them masked, like •••• 4821, and every unmasked view is logged.
| Field | Ride admin | Operations manager | Safety officer | Dispatcher | Driver |
|---|---|---|---|---|---|
| Passenger phone & pickup addressesDrivers see it only during the ride | Full | Full | Full | Full | Full |
| Driver licence & Emirates ID / ID numbers | Full | Full | Full | Masked | Masked |
| Fares, commission & driver payouts | Full | Full | Masked | Masked | Masked |
| Trip recordings & SOS audio | Full | Masked | Full | Masked | Masked |
Drivers and riders
Every change to who has ZetRide and with which role, made here or in Settings › Users & access. Kept for 2 years; Undo puts the previous role back.
People already in your workspace. New people are invited from Users & access.
Can someone do something in ZetRide? See why, step by step.