Claims & disputes
Damage, loss, delay and temperature claims, and the carrier invoice disputes Zed opens from the audit. Settlements post credit and debit notes to ZetBill.
ZetPartner isn't part of your company's suite
Third-party logistics: clients, carriers, handovers, SLAs and claims. It runs on its own and reuses your existing vehicles, drivers and customers.
You don't have access to this page
Your ZetPartner role is Member. This page is for other roles.
You don't use ZetPartner
Your ZetPartner role is No access. Your admin decides who gets ZetPartner and with which role.
Your work is in the Client portal
Your ZetPartner role is Client user, so you don't use ZetPartner on the web. Book shipments, track handovers, see service levels and raise claims in your client portal.
Your work is in the Carrier portal
Your ZetPartner role is Carrier user, so you don't use ZetPartner on the web. Accept loads, update shipment status and see your settlements in the carrier portal.